> ## Documentation Index
> Fetch the complete documentation index at: https://docs.writesure.com/llms.txt
> Use this file to discover all available pages before exploring further.

# NPN verification

> What we verify, how long it takes, and what to do if there's an issue.

Before you can buy leads, Writesure confirms that you are a licensed agent and that you own the NPN you signed up with. This protects every consumer who fills out a form and keeps the marketplace compliant.

## What we verify

* **NPN ownership** — that the National Producer Number you entered belongs to you.
* **License states** — the states you're licensed in, which set the boundaries for your campaign targeting.

<Note>
  You can only target states you're licensed in. A campaign's target states must be a subset of your verified license states.
</Note>

## How verification works

<Steps>
  <Step title="Enter your NPN and license states">
    On the profile step of onboarding, add your NPN and select the states you hold a license in.
  </Step>

  <Step title="Confirm ownership by email">
    We send a verification code to the email associated with your producer record. Enter the code to confirm the NPN is yours. This happens inline — there's no separate screen to wait on.
  </Step>

  <Step title="We review and activate">
    We check your details against producer records. Once confirmed, your account status moves to **Active** and you can add a card and start buying.
  </Step>
</Steps>

## Verification statuses

| Status       | What it means                                                                                                                   |
| ------------ | ------------------------------------------------------------------------------------------------------------------------------- |
| **Pending**  | We've received your details and are confirming them. You can finish setting up a campaign in the meantime, but it stays paused. |
| **Verified** | Your NPN and license states are confirmed. Combined with approval, your account becomes Active.                                 |
| **Issues**   | Something didn't match. Check the note on your Verification tab and follow the steps below.                                     |

You can review your current status any time under **Settings → Verification**.

## If something doesn't match

<AccordionGroup>
  <Accordion title="The verification email never arrived">
    Check spam, and confirm the email matches the one on your producer record. You can re-request the code from the verification step.
  </Accordion>

  <Accordion title="My NPN or state shows an issue">
    Double-check the NPN digits and that each selected state matches an active license. If it still doesn't resolve, you may be asked to upload a copy of your license — your documents are stored privately and only visible to you and our review team.
  </Accordion>

  <Accordion title="I'm licensed in a new state">
    Add the state under Settings → Verification. New states go through the same confirmation before you can target them in a campaign.
  </Accordion>
</AccordionGroup>

<Tip>
  Still stuck? Reach out to support from inside the dashboard and we'll help resolve it quickly.
</Tip>

## Why we require this

Writesure is compliance-first. Every lead we sell is delivered to a verified, licensed agent — never to an unverified account. Verifying your NPN once keeps that promise intact for every consumer who trusts the form they filled out.