What we verify
- NPN ownership — that the National Producer Number you entered belongs to you.
- License states — the states you’re licensed in, which set the boundaries for your campaign targeting.
You can only target states you’re licensed in. A campaign’s target states must be a subset of your verified license states.
How verification works
Enter your NPN and license states
On the profile step of onboarding, add your NPN and select the states you hold a license in.
Confirm ownership by email
We send a verification code to the email associated with your producer record. Enter the code to confirm the NPN is yours. This happens inline — there’s no separate screen to wait on.
Verification statuses
| Status | What it means |
|---|---|
| Pending | We’ve received your details and are confirming them. You can finish setting up a campaign in the meantime, but it stays paused. |
| Verified | Your NPN and license states are confirmed. Combined with approval, your account becomes Active. |
| Issues | Something didn’t match. Check the note on your Verification tab and follow the steps below. |
If something doesn’t match
The verification email never arrived
The verification email never arrived
Check spam, and confirm the email matches the one on your producer record. You can re-request the code from the verification step.
My NPN or state shows an issue
My NPN or state shows an issue
Double-check the NPN digits and that each selected state matches an active license. If it still doesn’t resolve, you may be asked to upload a copy of your license — your documents are stored privately and only visible to you and our review team.
I'm licensed in a new state
I'm licensed in a new state
Add the state under Settings → Verification. New states go through the same confirmation before you can target them in a campaign.